We will provide strategic communications advice based on your company’s specific needs. Services we can offer as part of an integrated communications package of support include:
At High-Rise we believe in being prepared.
- So even the toughest questions don't throw you, or make you say something you didn't intend.
- So you have three key messages and get the points you need to across in your interview.
- But also so you answer the question, rather than avoid it.
Saying the right thing in a crisis isn't hard. But it can seem a lot harder when journalists are beating down your door clamouring for an interview or when flak about your company starts going viral on social media.
Trust High-Rise to be your calm head in a crisis, giving you the advice and support you need when it's needed most. For more on our reputation management credentials click here.
We believe in demystifying digital. Simply put it's a way of reaching your target customer in the way and at the time that suits them best. It might mean capturing your audience's attention via a creative viral marketing campaign. It could also be ensuing the basic building blocks for your business are right – such as ensuring your website is enabled for mobile.
At High-Rise we'll cut out the jargon to explain how digital could form part of a tailored communications approach to help get your business where you want it to be.
Whether you want social media advice to improve what you’re doing already, Twitter training for your executive team or simply to hand over all your social media channels to be managed by us, we can help.
At High-Rise we see social as an important component of an integrated communications strategy - not an end in itself. And we are rigorous about measuring social’s impact on business goals, not just counting followers or retweets.
Writing content is easy. Writing content that people want to read and share is more difficult. We'll work with you to tell your story across every possible channel with imagination, creativity and flair. And we'll help your customers tell it for you.
Your company story is unique. It's what makes your brand different from your competitors so it's vital you tell your story in a way that resonates, using authentic language and imagery your target audiences will understand and relate to.
Video storytelling is finally coming of age as a vital part of any communications campaign. If done well short form video will make your content not only more interesting, but more shareable. Investing in social video – which could include offering your audience unique insights such as behind the scenes footage or video blog updates can really transform the impact of your brand.
We only work with camera operators who also work for the main TV channels, ensuring everything we produce for you is broadcast quality. Our partnership with an innovative online editing company means we can turn around your finished videos faster than most - even overnight if required.
For more on High-Rise video services click here.
A brand is more than a logo. It's what people say when you're not in the room - and could well be your most important asset. We'll work with you to develop and test your brand identity, ensuring it resonates with your target audiences and clearly conveys your company ethos - what you believe in and what makes you different.
We'll work with you to develop a consistent tone of voice across all channels. And to devise targeted campaigns that get you noticed in the right places, with the right people and for all the right reasons.
Badly managed internal or change communications can quickly become an external relations and brand problem. That's why we pay attention to our client's internal communications needs in a way most communications agencies don't.
Our senior team have worked with well known companies on restructures with a high degree of reputational risk if they go badly, ensuring employees are kept informed and engaged throughout the change process. It's part of what makes High-Rise different from other communications agencies.
53two is an exciting new arts space for Manchester, located under Deansgate’s iconic arches. High-Rise worked with 53two to promote the new venue’s first ever theatre run North South Shorts, securing coverage in the Manchester Evening News, Manchester Confidential, Big Issue North, The Stage, and I Love Manchester along with reviews in many specialist art blogs.
We worked with 53two to provide social media support and guidance, including advising on the urgent need for a Facebook page. We were able to share positive media coverage on Facebook, increasing engagement and interaction with the theatre’s rapidly growing new audience.
“Working with Helen from High Rise has been above and beyond what we ever expected. We knew we needed someone to focus our PR and marketing efforts to make a real impact and Helen did not only that, but went above and beyond, really making a difference not just to the one specific event but for our whole venue. We will definitely be working with High Rise and Helen again.”
Simon Naylor, founder, Manchester theatre and arts space 53two
High-Rise Communications are currently working with international fire protection company Firetech UK to put in place an overarching brand and content strategy, and also look at an overhaul of their digital presence including web design, editorial and video content.
High-Rise conducts regular media training sessions for Firetech, tailored for the sector specific questions that senior executives at the company might be asked covering radio, trade press and TV. Because we have access to a roster of cameramen who regularly work on national news bulletins including BBC Breakfast we are able to make sure media training feels realistic to participants.
We are working with Firetech to devise a social media strategy to ensure that the company, which has become a leading name in its sector, is well represented across social media. This includes providing social media training for staff.
High-Rise has been working with Hope Mill Theatre in Ancoats since January 2017. The theatre, in a former cotton mill, specialises in musical theatre and has been named a 2017 must-see place to visit by the San Francisco Chronicle
Hope Mill has been shortlisted for a number of awards including Fringe Theatre of the Year 2017 by prestigious industry publication The Stage. Hope Mill’s production of HAIR the musical was also shortlisted for Best Theatre Production in the 2016 CityLife Awards
We are working with Hope Mill to increase coverage in mainstream regional and national media, as well as the arts press, ensuring that the theatre reaches out to a wider audience, including people who may not have visited Ancoats before.
For more information www.hopemilltheatre.co.uk
At High-Rise Communications we're a big fan of brutalist concrete, so it was a pleasure for us to work with the Manchester Modernist Society to develop the #saveUMIST campaign in response to Manchester City Council's redevelopment proposals for this important site.
The #saveUMIST campaign received the backing of patron Johnny Marr and attracted regional and national media coverage including in The Independent and BBC Radio 4 as well as specialist publications such as the Architects Journal
We worked with the Manchester Modernist Society to publicise the crowdfunder for its Manchester MODERN book, a labour of love for author Richard Brooks who first started taking the photos for the book over 20 years ago. The crowdfunder smashed its target. Needless to say High-Rise are looking forward to receiving our concrete-bound edition.
Helen and High-Rise Communications have been a great help to The Modernist Society. Since we started working with them, they have really helped us to increase our profile regionally and nationally, including for some very important projects which might have otherwise gone under the radar, like our Save UMIST campaign.Jack Hale The Modernist Society
Director Helen Furnivall has over 20 years senior strategic communications experience, including senior communications and strategy positions at the British Red Cross, including the roles of Head of Corporate Strategy Development and Head of UK Operations Communications.
Helen has particular expertise in health and social care and at the Red Cross was communications lead for the charity's partnership with the Co-op Group tackling loneliness and social isolation in UK communities.
Helen has substantial internal communications and change communications experience, and has advised senior executives on sensitive company restructures, including property closures and relocations.
A reputation management and crisis communications expert, she has substantial experience of leading a communications team during times of high scrutiny. She is well versed in warning and informing procedures, and working with agencies including the police, fire service and NHS during both planned exercise and unfolding emergency situations.
"Helen's calm approach and attention to detail make her a natural at crisis communications. At the Red Cross, Helen played a leading role in our team on emergency communications including running desktop exercises as well as responding to live situations."
Head of Communications, University of Bath and former Head of Media and External Relations at the British Red Cross
“KMS Media are proud to partner with High-Rise as our Manchester public relations agency of choice because they share our dedication to providing their customers with the best possible customer service. For reputation management and crisis communication their experience is second to none.”
Karen Young, Director, KMS Media